Our team processes your order within 1-3 business days, during business hours Monday through Friday, excluding holidays. Delivery times are from the day your order has been picked up until they arrive to you. You will receive an email notification as soon as your package is on the way. All our shipments are fully insured and trackable. Please check your spam folders to make sure that our emails make it through. 

Europe take approx. 2 - 3 days  |  World up to 7 - 10 days

International Customers: Please note that international packages may need addtional time for delivery, depending on the amount of time needed to clear customs. The customer is responsible for all duties and taxes incurred during shipment, which may be required by the carrier/courier to release the package. These totals are levied by shipment location's government and are not affiliated with or charged by LiiLU. Returned or refused packages will be refunded less any incurred shipment costs and/or unpaid taxes and duties. Please contact your local customs bureau for additional tay and duty information and/or local tax estimates.

UK Customers: The current case of Brexit might influence shipping terms! Be aware that extra taxes/ VAT might be charged. Please understand that those restrictions are coming from the UK government and are therefore not our

RETURNS

click here to start your RETURN request

After your return has been processed by us, you will receive a confirmation email from us. You will receive a refund for the returned items within 14 business days of the confirmation email being sent, via the payment method you used to make your purchase.