Shipping

We ship with DHL Worldwide Express®  and UPS EUROPE from our WAREHOUSE centre next door to our production in Portugal. This way we reduce the distance our products travel before reaching you and therefore reduce our – and your – carbon footprint. All our shipments are fully insured and trackable.

Duties and taxes are assessed by customs and are the responsibility of the customer.

All shipments in Europe take approx. 3 - 5 days, world up to 7-10 days.

   
Germany   8,80€
Europe I 12€
Europe II 13€
US/Canada 26€
Australia, Hong Kong, Japan, New Zealand, China
30€
All other countries 33€

 

Europe I Europe II
Austria
Belgium
Denmark
Finland
France
Italy
Ireland
Luxembourg
Malta
Monaco
Netherlands
Portugal
Spain
Sweden
UK

Bosnia
Bulgaria
Croatia
Cyprus
Czech Republic
Estonia
Greece
Hungary
Latvia
Lithuania
Macedonia
Moldova
Poland
Romania
Russia
Serbia
Slovenia
Slovakia

Gibraltar
Liechtenstein
Norway
Switzerland

Returns

RETURNS MUST BE ANNOUNCED TO US BY EMAIL (service@liilu.de) WITHIN 14 DAYS AFTER RECEIVING YOUR ORDER.

Sale items/ special offers are not eligible for return or refund !

See Terms for more and this information in German.

If you’re not happy with your ordered items or they do not fit, don’t worry you can return them to us (within 14 days). Please send us an email to service@liilu.de to inform us in advance! You assume return shipping costs unless we’ve made a mistake or an item is faulty. In this case we need to be informed by email with concrete product details + pictures attached. We advise you to send your return with a service that provides tracking, proof of delivery or purchase shipping insurance. We cannot refund a return if we haven’t received it!

If you return only part of your original order, we will refund part of the original shipping costs. In the event your order was applicable for free shipping and you return part of your order resulting in the remaining order falling under the free shipping boundary, we reserve the right to subtract shipping from your reimbursement.

NOTE: sale items/ special offers are not eligible for return or refund !

 

Only returns sent to our logistic centre in Portugal can be processed:

RETURN TO:

LiiLU
RUA CENTRAL  No.3
8800-506
STO ESTEVAO

Portugal