RETURNS MUST BE ANNOUNCED TO US BY EMAIL (email@example.com) WITHIN 14 DAYS AFTER RECEIVING YOUR ORDER.
Sale items/ special offers are not eligible for return or refund !
See Terms for more and this information in German.
If you’re not happy with your ordered items or they do not fit, don’t worry you can return them to us (within 14 days). Please send us an email to firstname.lastname@example.org to inform us in advance! You assume return shipping costs unless we’ve made a mistake or an item is faulty. In this case we need to be informed by email with concrete product details + pictures attached. We advise you to send your return with a service that provides tracking, proof of delivery or purchase shipping insurance. We cannot refund a return if we haven’t received it!
If you return only part of your original order, we will refund part of the original shipping costs. In the event your order was applicable for free shipping and you return part of your order resulting in the remaining order falling under the free shipping boundary, we reserve the right to subtract shipping from your reimbursement.
NOTE: sale items/ special offers are not eligible for return or refund + free shipping does not apply in times of Sale.
Only returns sent to our logistic centre in Portugal can be processed: