Returns must be announced to us within 14 days of receiving your order.
See Terms for more and this information in German.
If you’re not happy with your ordered items or they do not fit, don’t worry you can return them to us. You assume return shipping costs unless we’ve made a mistake or an item is faulty. We advise you to send your return with a service that provides tracking, proof of delivery or purchase shipping insurance. We cannot refund a return if we haven’t received it!
After receiving your return we will refund the original amount paid for the returned items to the payment method you initially used to purchase. In the event you return your complete original order, we will also refund the original shipping costs that you paid.
If you return only part of your original order, we will refund part of the original shipping costs. In the event your order was applicable for free shipping and you return part of your order resulting in the remaining order falling under the free shipping boundary, we reserve the right to subtract shipping from your reimbursement.
Note: sale items/ special offers are not eligible for return or refund.
Only returns sent to our logistic centre in Portugal can be processed and refunded:
Rua Alegre 40